We work with partners worldwide

  • Integrate to Partner’s recorder: Qualtrak can integrate Evaluate and Coach with Analytics to the Partner’s call recorder subject to the availability of an API (plus technical survey)


  • Evaluate (QM): available for on-prem and cloud based. Suitable for larger than 20 agent contact centers. Qualtrak will integrate Evaluate to the Partner’s call recorder. Offered white-labelled


  • Coach with Analytics: Available as SaaS from Qualtrak. Will shortly be also be available from AWS Marketplace. Integrated to Partner’s own call recorder. Suitable for larger Enterprise contact centers


  • Localization: Qualtrak will add additional languages at the request of Partners


Who we work with




Cloud-based Contact Center Platforms

Evaluate and Coach with Analytics products are integrated seamlessly with any native call recorder which is included as part of the platform and provided as cloud services. In Q1/18 Evaluate will include Speech Analytics and Emotion Recognition. WFM is offered as a cloud SaaS




Service Providers

Evaluate and Coach with Analytics products are integrated by Qualtrak with the recorder used by the Service Provider and offered as cloud services. In Q1/18 Evaluate will include Speech Analytics and Emotion Recognition. WFM is offered as a cloud SaaS




Call Recording Vendors

On-prem Call Recorders: Evaluate is offered as an on-prem version and integrated by Qualtrak with the vendor’s call recorder

Cloud-based Call Recorders: Evaluate is offered as a cloud service and seamlessly integrated with the vendor’s call recorder. In Q1/18 Evaluate will include Speech Analytics and Emotion Recognition. WFM is offered as a cloud SaaS




Analytics Vendors

We enter into strong partnership relationships with Analytics vendors including Speech Analytics, Emotion Recognition, Text Analytics/Customer Surveys, Performance Analytics platforms. We use Analytics for both ‘Coach with Analytics’ and Evaluate products. Our business model is to provide Coach with Analytics and Evaluate to any vendor who wishes to partner with us and provide customers with the option to use their Analytics service charged for usage only (per recorded hour)




System Integrators

Evaluate, Coach with Analytics and WFM are all available for System Integrators to use as part of their architected solution




Integration, Training, Pre-Sales Support and Localization

Integration

Evaluate has been integrated with Screen Recording. To integrate with your call recorder we will require to have a 30 minute discussion to confirm that there are no inhibitors to successfully integrating your recorder to Evaluate. A separate technical discussion will be required for integrating the Screen Recorder. It will take us about 2 weeks to integrate Evaluate to your recorder.



Post-integration Training & Pre-sales Support

Once we have completed the integration we will provide you with product and technical training. We will also support you with pre-sales activities and marketing material. Our support will continue until your organization has gained sufficient confidence to self-support. We will make a small charge for the integration plus training and pre-sales support. Our support will be unlimited and continue until you have gained the necessary confidence. Ongoing support after that will be covered by the SLA. See Support section of this website.



Localization

Our commitment is to offer our products in whichever language is required by our partners. If a language is not available we will agree with you a time schedule for adding the new language. Translation assistance will be required from our partner.