Qualtrak News

Qualtrak launches Evaluate, its high standard agent evaluation and online coaching solution, as a Quick Start Amazon Connect integration

by Costas Johnson on March 16, 2018

Catagories: AWS, Evaluate

Tags: , , , , , , , , , , ,

  We’re excited about the recent launch of our Evaluate for Amazon Connect solution. This will enable clients of Amazon Connect to evaluate and continuously improve the performance of its contact center agents. Evaluate is seamlessly and tightly integrated directly to the Amazon Connect call recording service and uses the Contact Trace Records (CTR). This enables […]