Support

Support for new Partners

We will undertake the integration of our Products to your call recorder (subject to technical survey).

We will provide full training, pre-sales and marketing collateral support until you are fully confident to manage on your own.

Continuing support to our Partners

We use Atlassian’s Jira Service Desk. All support requests will come to us via this method so that we can log, track and report on every support request sent to us. We will supply you with the necessary credentials.

We use Atlassian’s Confluence for the Qualtrak Knowledge and Documentation Center. We will supply you with access to the Center.

We will provide you with Level 3 and Level 4 support. Details of our SLA will be supplied during our initial discussions. For monthly subscription charges, Level 3 and 4 support is included. For Perpetual Licenses Level 3 and 4 support is part of the Annual Maintenance and Support contract.

If you wish us to provide product training and online consulting services to either members of your channel or end customers, we will be happy to discuss your requirements and deliver the training online. These services are delivered and charged as 2-hour sessions.