Qualtrak is a partner-led company. Our key purpose is to serve our technology partners from different parts of the world. The strategic partnerships involve either integrating our solutions to their native call recorder or using their cloud services as an integral component to Coach with Analytics. We are proud to enjoy a strong relationship that is built on trust and respect. We are very grateful for the support and encouragement we enjoy receiving from them and we are delighted in having the privilege in serving them not only as partners but as customers.
Emotion Recognition is used within Coach with Analytics. We are also working jointly to innovate new features within Coach with Analytics which will enable agents, (especially working in Collections/Debt Management, Inside Sales, Public Safety and Customer Service) to be able to recognize different emotional traits and respond with the most effective method to make a positive impact on outcomes and customer satisfaction.
Telax delivers a full-featured and complete end-to-end cloud contact center that’s built right into the network.
Frequentis AG is an international supplier of communication and information systems for control centers with safety-critical tasks. These ‘Control Center Solutions’ include the Public Safety and Air Traffic Management segments. Frequentis’s own DIVOS high standard call recorder is tightly incorporated within the Control Center Solution and includes Evaluate Coach for employee performance measurement and improvement.
Komutel offers a complete suite of solutions maximizing the use of data and communications for its customers so they can benefit from a real value-added unified communications environment.
Qualtrak’s Evaluate (QM) has been tightly integrated with Dubber’s scalable call recording software as a service platform.
Cognia helps financial institutions comply with regulations such as Dodd Frank, MIFID II and telecoms companies provide their customers with innovative value-added services — without the cost, complexity or inflexibilities of on-site or hosted solutions.
Delivering precise Natural Language Processing as a part of Artificial Intelligence to improve customer experience and reduce costs. Spitch is an international, Swiss-based provider of solutions in Automatic Speech Recognition (ASR), Voice Biometrics, Voice User Interfaces (VUI), and natural language voice data analytics.
Oracle Communications Interactive Session Recorder is an open, standards-based architecture and web APIs enable IT teams to record SIP communications sessions for compliance and allows developers to easily integrate recording into business applications.
Digivox, based in Brazil, develops advanced solutions for corporate communication in several platforms and serves customers of all sizes.
Business Systems is an independent UK provider of voice and speech technology. The solutions range from, basic call recording through to quality monitoring, speech analytics and WFM.
Comways is a provider & integrator of Contact Center solutions with offices in Belgium, Netherlands, France and Bulgaria.
Storacall provides solutions for recording telephone calls for local government, financial institutions, health care providers and others as well as within Help Desk and contact center environments to meet compliance, verification and quality-related needs.
Macfarlane offers an omni-channel platform called Contact+ to manage customer interactions across voice, email, SMS, web and social media channels. Includes its own native call recorder.
U-WFM is an intuitive, easy to use cloud based Workforce Management system. Accurate forecasting and powerful, optimized, multi skilled schedules come as standard along with Real Time Adherence and statistical analysis.