Evaluate from Qualtrak is a high standard agent evaluation PLUS online learning solution which is tightly integrated with any call recorder (voice and screen) to create a seamless solution for contact centers of every size.

Evaluate is fully web-based and includes multi-tenancy for hosted/cloud applications as well as on-premise.

Evaluate is used by OEM vendors and Service Providers that have their own native recorder and want to enhance it with advanced but easy to use applications that will enable them to compete effectively against the market leading solution's.

With Evaluate your clients can:

  • Automate the call selection process using consistent business rules
  • Automate the call selection process using consistent business rules
  • Add learning content to some or all ‘questions’
  • Track performance at every level using built-in reports
  • Create interactive online learning packages and send to the agents to undertake during convenient times and at their own pace
  • Create interactive online learning packages and send to the agents to undertake during convenient times and at their own pace

Key Benefits

  • Track feedback activities to ensure consistent delivery and follow through
  • Maximize evaluation productivity and equitability
  • Quickly identify and address agent, team and contact center training needs at individual skills level
  • Automatically select calls to evaluate with an advanced scheduler based on business priorities
  • Create confidence amongst managers, supervisors and agents in the fairness, consistency and objectivity of the evaluation process
  • Instill desirable agent behaviors at individual, team and contact center levels
  • Provide instant feedback and online learning customized to agents’ needs

Watch Video Datasheets for Evaluate

Evaluate in 3 Minutes

The Evaluate Story