Build Agent Competencies. Differentiate Customer Experience.

Agent Evaluation (Quality Monitoring). Workforce Management.

Personalized Online Agent Coaching Sessions using Emotion Recognition, Speech & Text Analytics and Other Performance Analytics.

Cloud-based. Tightly integrated with any call recorder. ‘Out-of-the-box’ deployment.

Customer Service, Inside Sales, Collections/Debt Management, BPO, Compliance/MiFID II, Public Safety, Air Traffic Control.

Introducing Our Products

Qualtrak Key Points